Frequently Asked Questions

General Questions 

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1.  Do you take my insurance?

 

We accept most commercial insurance and Medicare plans including, but not limited to Highmark, UPMC, Aetna/ Coventry, and United Healthcare. We do not accept any Medicaid plans in our office at this time. If you are unsure if we are in network with your plan, you can call both us and your insurance carrier.

2.  Are you accepting new patients? 

Yes, all of our physicians accept new patients. Please call our office and answer a few questions for us and we will be able to schedule you within 90 days.

3.  Do you see children?

Yes, we can examine children after the receipt of their kindergarten immunizations, or from approximately 5 years and up.

4.  What is osteopathic medicine?

Osteopathic medicine includes prescription drugs, surgery, and the use of technology to diagnose disease and evaluate injury. It also offers diagnosis and treatment through a system of treatment known as osteopathic manipulative medicine. 

5.  Why won't the doctors call me out an antibiotic without being seen?

      

It is necessary for a patient to be seen to determine whether an illness is caused by a virus or bacteria. Viral infections can not be treated with antibiotics and are ineffective.  Overuse of antibiotics leads to the resistance of drug resistant organisms.

6.  What are your hours?

   

For administrative purposes, our doors are open from 7:30 AM through 5:00 PM Mondays through Thursdays and 7:30 AM through 4:00 P.M. on Fridays. The doctors see patients from 9:00 AM until 4:00 P.M. Mondays through Wednesdays and from 10:00 AM until 4:00 PM on Thursdays.  Friday hours are 10:00 AM through 3:00 PM. Holidays will affect these hours and in that case, we encourage you to call the office. 

7.  When can I call and schedule an appointment?

 

We open the phone lines at 8:30 AM daily and close them at 4:45 P.M. Monday - Thursdays.  On Fridays, they are open from 8:30- 3:45 PM. They also are shut down daily for lunch from noon to 1:30 PM.

8.  What is a Medicare Wellness Exam?

      

An Annual Wellness Visit is a yearly appointment with your primary care provider (PCP) to create or update a personalized prevention plan. This plan may help prevent illness based on your current health and risk factors. A wellness exam is not a head-to-toe physical and current medical conditions will not be addressed.

Billing Questions

 

1.  How do I pay my bill?

 

You can pay online by using the Paypal button at the footer of our web page, call our practice at 724-832-2570 or mail in your payment as directed on the invoice.

2.  Why did I receive a bill?

   

The most common reason our patients receive bills is because the services have been applied to the insured's deductible. If no adjustment was made on the total, please contact the billing office to ensure we have the correct insurance information on file.

 

3.  What are preventative screenings or tests vs. diagnostic ones?

      

Doctors order preventative screenings when a diagnosis is unknown. Once a patient receives a particular diagnosis, such as hyperlipidemia, they can never have a preventative screening again. This is important to note, as diagnostic tests are often applied to one's deductible.